How to Cancel Your Singapore Airlines Flight & Get a Refund — Updated Policy Guide?

Travel plans don’t always go as expected- and when they change, knowing your airlines’s cancellation policy and refund policy can save you both time and stress. Singapore Airlines takes pride in its premium service and flexibility that ensures offering a customer-friendly cancellation policy. The cancellation and refund policy is designed to accommodate travelers’ changing needs. Whether you’ve booked an Economy Saver fare or a First-class experience, Singapore Airlines cancellation and refund policies depend on your ticket’s fare conditions. Understanding the airlines’ refund guidelines, applicable fees, and timelines helps you manage your booking confidently. 

In this guide, Affluence Travels takes you through the cancellation and refund policy of Singapore Airlines in detail. From how to cancel, when to cancel, to how long refunds take to process- this blog has it all. So stay informed, avoid last-minute cancellations, and make the most of your travel experience with us. 

Singapore Airlines cancellation policy: An overview in detail

Singapore Airlines cancellation policy is simple and allows passengers to cancel their tickets easily, but the refund amount depends on fare type, route, and time of cancellation. The cancellation policy depends primarily on your ticket’s fare conditions, whether you cancel voluntarily or if the airline cancels your flight. The airline’s policy is designed to balance flexibility for travelers with fare rules set for different ticket categories. Here’s what you should know before you cancel your ticket-

• Fully refundable fares: Passengers get fully refundable fares on Singapore Airlines if they have purchased a refundable ticket. Additionally, if they have canceled their tickets within 24 hours of booking and traveled within the U.S., they get fully refundable fares. 
• Partially refundable fares: Passengers with certain ticket types, like standard or some premium cabin fares, are eligible for partially refundable fares on Singapore Airlines. Tickets purchased in premium cabins may have more refund policies than economy class. Hence, you must always check for the latest updates. 
• Non-refundable fares: Singapore Airlines two lowest Economy fare types- lite and value, which have the most basic and restrictive fares, and do not allow refunds or changes. 
• Cancellation window: Tickets that are purchased directly from Singapore Airlines can be canceled for a full refund within 24 hours of booking. 

In short, the three big variables are booking channel, fare conditions, and timing of cancellation. You should look at these elements the next time you want to cancel your flights with Singapore Airlines. 

How to cancel a Singapore Airlines flight online?

If you booked directly with Singapore Airlines, you can easily cancel online in a few simple steps:

1. Go to Manage Booking.
2. Enter your booking reference (PNR) and last name.
3. Choose Cancel Booking if the option is available for your ticket.
4. Review the summary — the system will show any cancellation fees and (where applicable) the refund amount.
5. Confirm cancellation and save the confirmation email/number.

If you booked via a travel agent or a third-party site, you must contact that agent or site; online cancellation via SIA’s site is generally not available for agent bookings.

Refund eligibility & Applicable charges.

The categories are voluntary cancellation, involuntary cancellation, or missed flights. 

Here are the types of cancellations offered by Singapore Airlines:

1. Voluntary cancellation: As a traveler, when you decide to cancel your own flight for personal reasons, that is termed as voluntary cancellation. Let’s understand how you can do that and what the consequences are that you should be careful of:

• Refundable v/s non-refundable tickets:- If you purchase a refundable fare, you can cancel for a refund. These cancellation or refund fees will again apply depending on the specific fare rules. While buying a non-refundable ticket, only the refundable taxes will be returned. 
• 24-hour grace period for all U.S. flights:- If you buy a ticket for travel to or from the United States, you can cancel and still get a full refund without penalty, but only within 24 hours of booking. But note that the reservation was made at least one week before the flight’s departure date. 
• Cancellation fees:- This may be charged depending on your ticket’s fare conditions. These fees vary and therefore should be checked on the official website’s terms and conditions. 
• Partial cancellation:- Singapore Airlines policy does not allow partial cancellation. You cannot cancel a single flight segment or one part of a booking within an itinerary, as it will automatically cancel the entire trip. 
• Cancellation through a travel agent: If booked through a travel agent or airline, contacting them directly can help you cancel your Singapore Airlines flight. 

2. Involuntary cancellation: As the name suggests, when Singapore Airlines cancels your flight, either due to a schedule change or a flight cancellation. In such a situation, you’re entitled to an alternative flight or a refund. It offers you alternative transportation options or travel credits, but you can choose your refund instead.

3. Missed flights (no-show): In case you missed your flight without notifying the airline beforehand, it is regarded as a “no-show”.

• Missed outbound flights:- Singapore Airlines is very strict about this element. You miss the flight of your itinerary, and the airlines cancel all the subsequent connecting flights in your booking, depending on your ticket’s fare conditions. 
• Two-hour grace window: Singapore Airlines gives you a two-hour grace window for missed flights, allowing you to cancel or modify your booking with less penalty. You must confirm your fare rules. 
• Refund eligibility:- For most no-show situations, non-refundable tickets will not be refunded. 

4. KrisFlyer Award tickets: If you’ve used KrisFlyer miles to book, Singapore Airlines lets you cancel the ticket and redeposit your miles for a nominal fee. Refunds are given in miles, not cash, and taxes are refunded separately.

5. Partially flown itineraries: If you’ve flown part of a ticket, only the unused portion may be eligible for a refund and is assessed per fare rules.

Each fare type clearly mentions the applicable conditions during booking. Taking a moment to review these can help you make a more flexible choice next time.

Refund timelines and modes of payment 

Once you’ve submitted a cancellation request, the waiting game begins — but Singapore Airlines ensures you don’t wait too long.

Here’s a realistic timeline:

• Credit or debit card payments: Refunds usually show up within 7 to 10 business days after approval, depending on your bank’s processing speed.
• Cash or bank transfer payments: These can take up to 3–4 weeks, especially for international accounts.
• Award ticket refunds: Miles are typically redeposited into your KrisFlyer account within 5–7 business days.
• Travel-agent bookings: If you booked through an agent, the refund goes through them, so timing may vary slightly.

Pro tip: Always keep your cancellation confirmation email. It helps you track the refund status or raise a query if needed.

Important points to remember before canceling your Singapore Airlines flight. 

Before clicking “cancel,” take a moment to double-check these important details:

• Review fare conditions: Not all tickets are created equal. Check whether yours is refundable, partially refundable, or non-refundable.
• Cancel early: The earlier you cancel, the better your chances of avoiding hefty charges.
• Keep your documents: Always save your confirmation number and any communication from the airline.
• Segmented itinerary caution: You cannot cancel just one leg of a multi-leg booking online — if you cancel, you must cancel the whole booking.
• Refund method: Your refund will be credited back to the original form of payment — not to a different card or account.
• Travel insurance check: If your cancellation is due to illness or an emergency, your insurance might cover it, even if the airline doesn’t.
• Special rules: If you’re flying to or from the US, you may be eligible for a penalty-free cancellation within 24 hours of booking (as long as you booked at least seven days before departure).

A few minutes spent reading your fare rules can save hours of stress later.

Why book with Affluence Travels?

Travel isn’t just about getting from one place to another — it’s about the experience, from booking to boarding (and sometimes, canceling).

When you book through Affluence Travels, you’re never alone in the process. Here’s what we do differently:

• We check fare rules upfront so you know your cancellation options before you pay.
• Our experts handle cancellations for you, making sure refunds are processed correctly.
• You get real-time updates on refund timelines and airline policies.
• We help you redeposit KrisFlyer miles and guide you through service fee rules when needed.

Simply put, we make flight management effortless — even when plans change.

Final thoughts 

No one books a flight expecting to cancel it. But life happens — and when it does, having the right information at hand makes all the difference.

Singapore Airlines’ cancellation and refund policy is designed to give passengers flexibility, transparency, and fair options. Whether your fare is fully refundable or not, knowing your rights ensures you can make informed decisions when plans shift.

And when you book with Affluence Travels, you gain a trusted partner who understands these policies inside and out — helping you navigate changes smoothly and stress-free.

So next time you fly, fly informed. Because confidence in your booking means peace of mind on your journey.