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Booking a flight on SAA is simple. Customers can book an air ticket from the website, mobile app, call center, or authorized travel agents. The website offers different classes of fares and an easy booking facility.
Passengers have the option to travel Economy, Business, or Premium Class and purchase one-way, round-trip, or multi-city. 10 and more group fares traveling on one flight are provided discounted fares and open fares.
SAA refund policy is differential based on the class of ticket. The fully refundable fare can be cancelled at any time before the flight and refunded on the same payment medium. Non-refundable and partially refundable fares can charge cancellation fees or give small refunds.
Customers may cancel online with "Manage My Booking" or contact customer service. Card booking refunds typically take 7–14 business days. Voluntary cancellations (weather disruption, say) are rebooked or refunded in full.
SAA allows the date, time, or destination to change. Most tickets can be changed for a fee with the fare difference collected. Business or flexible classes allow change without cost.
Changes can be made online or at the customer center. Where an emergency exists, or where the company is liable for a schedule change, SAA can waive fees for change and put on flexible conditions.
SAA offers various upgrade facilities to enhance your travel experience. Upgrade can be done during booking, upon check-in, or through the "Upgrade Now" auction facility on the internet. The upgrade can also be done using Voyager miles.
Business Class travelers are indulged with lounge amenities, flat beds, priority handling, gourmet meals, and so much more. They are upgradeable at short notice if seats are vacant.
Travelers enjoy regular air travel discounts on SAA. The airline promotes special deals on the website, mobile app, newsletters, and social media.
Watch for Black Friday, New Year, and early-bird specials. Students, business class travelers, and groups of passengers are treated to special fares. Voyager scheme members can exchange miles and reward amenities of partner deals.
South African Airways has dogs, cats, and birds as checked animal bags on local travel. The pet case cannot weigh more than 1m x 1m and 23kg. Larger cages have to be shipped as freight. There is a surcharge of ZAR 300 plus VAT on any form of travel. Pets have to check in at least 90 minutes before flight departure time and original vaccination and rabies certificate have to be produced at check-in time. No snakes.
International travel is encompassed under shipping all pets as manifested cargo under an Air Waybill (AWB) with transit flights with or without transfer. No pets travel through the passenger security checkpoint for international travel.
Passengers on a flight to or from the United States might be allowed a service dog, emotional support animal, or psychiatric support dog on an approved document. Any other pet is not taken on board and has to be paid for as excess baggage.
SAA has a special section for single young children traveling alone or without a parent or guardian in its Unaccompanied Minor (UMNR) policy. It is compulsory for 5 to 11 years old traveling alone without a parent or guardian. It is optional but available for 12 to 15 years old.
UMNR bookings must be over the call center or an agent but not the internet.
The parents or guardians would need to sign a UMHA (Unaccompanied Minor Handling Advice) with the details of the adults dropping off and picking the child up. The representative adult must bring the child to the departure point and check him/her in two hours before departure time. The child is only handed over to the specially appointed guardian as provided in the documents at arrival. In-Flight Escort and Restrictions
The child is escorted and accompanied by in-flight personnel during flight, feeding, boarding, and transfers. Unaccompanied children do not travel on late-night flights or red-eyes except pre-booked. Supplement fee for service fee per sector depending on the destination.
Special Discounted Deals On Phone Call Only
