Viva Aerobus

Viva Aerobus Flight Tickets Booking

Viva Aerobus is Mexico's leading low-cost airline, perhaps more famously for low travel at the cost of almost anything else. Operating from Monterrey, it serves the entire country and continent as it transports millions of travelers annually. It is known for its equitable price system and adaptive mode of service in the sense that it charges passengers for what they desire, thus air travel is now accessible to many more people. This is the complete guide to encompassing all you would want to know in an attempt to have Viva Aerobus stress-free on upgrades and booking, baggage policy, and pets on transportation.

How to Reserve a Viva Aerobus Flight?

It is easy and straightforward to book a Viva Aerobus flight to give customers total control and transparency.

1. On the Official Website Online

The simplest way of making online bookings on the official Viva Aerobus website is-

• Visit the home page of the website and provide your traveling details such as the city of departure, destination, travel date, and the number of passengers.
• The website will offer air travel choices based on the class of fare: Zero, Light, Extra, and Smart. Every class of fare has a range of inclusions such as seat selection and baggage limit.
• You can now personalize your booking by including ancillaries such as travel insurance, hold baggage, extra legroom, and food and drink onboard.
• Having booked your preferred option, proceed to online payment via your choice method.
• You can receive an e-ticket and email receipt.

2. Viva Aerobus Mobile App

Android and iOS can download the cell phone application and enjoy the user-friendly interface-

• Book, search, and buy tickets on your cell phone.
• Alter booking, change flight information, and view flight status.
• Show boarding passes on your cell phone, thus saving airport waiting time.
• View live messages and promotion offers.

3. Airport Counters and Authorized Travel Agents

You may also buy the tickets from certified travel agencies or even airport counters. The service may be useful for complex itineraries or impromptu travel, but take note that service charges may apply.

How to Modify Your Viva Aerobus Booking?

Although the sudden shift in travel times is quite sudden, Viva Aerobus is gracious enough to update your reservation details.

Modification Process

• Go to the "My Trips" section of the website or application.
• Insert surname and booking reference number to continue with booking.
• Choose an option assisted to change date, time, or destination of travel.
• Accept the changed fare, i.e., ticket price change and change fees charges.
• Pay and finalize payment for adjustment. A new e-mail with details will be sent.

Fare Conditions

Zero and Light Fares: Extremely low fares for low-cost travelers with least flexibility. Change is allowed but with a fee.

Extra and Smart Fares: Greater flexibility, i.e., minimum or no change fee and extra baggage allowance. Alter your travel schedules at least 4 hours before your travel time to avoid losing the ticket.

How to Upgrade Your Travel Experience?

Though Viva Aerobus does not have a business class, it also has some upgrade options to make your journey more comfortable.

Upgrade Opportunities

Extra Legroom Seats: Behind the emergency exit and near the front of the plane, with extra legroom and comfort.

Priority Boarding: Board early before other passengers, with quicker seating and overhead storage.

Value Bundles: Select Extra or Smart bundles with some add-ons such as checked bags, seat selection, travel flexibility, and priority processing.

Upgrading

Onboard at booking: Select a more expensive bundle or purchase it separately for extra cost.

Once booked: Go to "My Trips" online or in the app to purchase add-ons for your trip.

These options give travelers more flexibility in taking charge of their travels without spending money on unnecessary add-ons.

How to Cancel Viva Aerobus Flight?

Viva Aerobus offers varying cancellation policies depending on what fare you book.

Steps to cancel

1. Sign in on the "My Trips" page with your reference number.
2. Choose the booking you wish to cancel.
3. Check refund eligibility and cancellation fee.
4. Make sure to confirm the cancellation. You will be e-mailed a summary of your travel credit or refund.

Refund and Credit Options

Zero and Light Fares: These are generally non-refundable, but you will be credited on your subsequent travel.

Extra and Smart Fares: These are more flexible and can be cancelled for part-refund or full travel credit.

Refunds are credited to the original payment method or in 12-month Viva Credit.

Viva Aerobus Baggage Policy

Viva Aerobus offers low base fares with pay-what-you-need freedom on baggage.

Cabin Baggage

1. Zero Fare: Unaccompanied baggage is not allowed. Only personal items up to (40 x 30 x 20 cm) are accepted.
2. Light Fare: 1 personal item only.
3. Extra & Smart Fares: 1 personal item and 1 regular carry-on baggage weighing up to 10 kg (55 x 40 x 25 cm).

Checked Baggage

1. 15 kg, 20 kg, or 25 kg in weight.
2. Advance low fare purchase; airport high fare purchase.
3. Overweight surcharges are levied for overweight than bought.

Special Items

• Musical instruments, bicycles, and surfboards are offered for additional fees.
• They must meet safety airline standards and should be pre-registered.

Unaccompanied Minor (UMNR) Policy

Viva Aerobus provides special care for unaccompanied minors so that they can be nicely cared for and in good hands when they travel.

Who is Eligible

5-11 years: Registration is mandatory under the UMNR programme.

12-17 years: Can travel alone or would prefer to be taken under the UMNR programme with parental agreement.

UMNR Service reservations

• The service is to be booked at the time of booking of the reservation or added later by contacting customer service.
• Parents/guardians sign authorization with contact information of the person picking up and dropping off children.
• The child is looked after by trained staff from check-in through to arrival, including stopovers.
• Admin fee, and it's a good idea to arrive early at the airport (at least 2 hours).

Pet Policy

Viva Aerobus allows pets on board according to some rules and limitations.

Onboard travel

• Small dogs and cats are allowed onboard provided that they, plus the whole container, don't exceed 10 kg.
• The containers must be ventilated, leak-proofed, and installed in the front seat in front of you.
• A solo traveller has only one pet.

Travel in the hold

• Cattle can be transported in the hold compartment of the plane as checked baggage.
• IATA-approved containers alone and additional special care are allowed.

Book Process

• Pet service must be reserved with reservation or through "My Trips."
• Advance reservation is recommended since seats are limited.
• Health certificates and current vaccination records are required.

Large Hubs and Route Network

Viva Aerobus situated its hubs in a strategic location, which allows it to serve efficiently a wide network of routes.

Principal Hubs

Monterrey International Airport (MTY) -- Main base of operations and headquarters.

Mexico City International Airport (MEX) -- Major hub with huge domestic and U.S. feeder flights.

Guadalajara International Airport (GDL) -- Secondary western Mexican hub.

Domestic Network

Viva Aerobus serves Mexico's main cities-

Cancun, Tijuana, Puerto Vallarta, Merida, Hermosillo, Oaxaca

International Network

The airline also has growing international routes, mainly to the United States and Latin America-

United States: Houston, Dallas, Los Angeles, Chicago, Las Vegas, San Antonio, Miami

Latin America: Bogota, Havana (charter and seasonal flights)

To enhance its routes and frequency, Viva Aerobus adds new frequencies and routes, and the customers receive more at a reasonable price. Viva Aerobus shows you that air travel does not always have to be at the cost of reliability or convenience. Its incredible fare policy, budget online material, and improved route number makes it still a good option for low-cost, high-value domestic and international air travel. Understanding the policy and regulations will enhance your travel to be optimized, save unnecessary charges, and make flight easy.