Fiji Airways is a national flag air carrier company with extensive international as well as domestic air services. Fiji Airways provides air convenience and comfort to air passengers under the branded Fijian hospitality. This extensive manual will help you learn everything you would like to know about air flight booking, air reservation, ticket cancellation, upgrade air experience, and air airline baggage and pet travel policy. With it, you will be seeing Fiji Airways' major gateways that link the Pacific to the global world.
Fiji Airways travelers enjoy various benefits to book flights for varying customer travel needs and desires.
1- Official Website (fijiairways.com): The quickest and most comprehensive way to book your flights. You can:
2- Fiji Airways Mobile App: Enables customers to book, search, online check-in, and obtain real-time travel updates.
3- Customer Contact Centre: Ideal for customers who require assistance with special services, i.e., medical concerns, baby travel, or multi-city journeys.
4- Authorized Travel Agents: Ideal for complicated bookings, packages, or business bookings.
Direct booking with Fiji Airways enables you to be shown all your booking confirmations and fare conditions in simple terms, and enjoy special offers that you would lose if third-party booking is made.
Travel reservations will be altered and Fiji Airways adapts customers to modify changes. Changes are run in terms of original ticket price conditions.
Flight Schedule and Dates: You may adjust your dates and times according to your altered travel dates, as indicated in flight schedules.
Passenger Details: Minor name changes and detailed information may be updated online or by customer services.
Add or Change Extras: Seat upgrade, meal option, or baggage allowance can be altered.
Online via Manage Booking:
Through the Customer services:
Request on an agent for further major changes or group reservations
Change Fees: Change fees may apply based on the fare type.
Adjustment of Fare: In case the new flight costs more, you will have to pay for the difference in fare.
Refund or Credit: No refund is offered, but a credit voucher will be offered to be used in future travel.
Cancellation policies differ according to fare conditions and how much in advance of travel time the cancellation is occurring.
24-Hour cancellation Policy: In case you had reserved 7 or more days before the flight, you can cancel within 24 hours of reservation to receive a refund.
Refundable vs Non-Refundable Fares:
Refundable: Refund minus administration fee
Non-Refundable: Can issue travel credits or refunds for unused taxes only
Travel Insurance: Strongly recommended to cover yourself against last-minute cancellations in case of emergencies
Fiji Airways offers several options to those who want Fiji Airways' upgraded comfort and services.
Upgrade Options: You can upgrade via rewards and you can pay extra for upgrading.
Bid Upgrade: Passengers eligible can bid to travel Business Class. You place a bid online, and you will receive an email notification if the bid is accepted
Airport Upgrade: Check-in counter upgrades are pre-paid when seats are available.
Frequent Flyer Points: Tabua Club members can utilize upgrades for upgrading
You can upgrade and get long-haul lie-flat seats, food and beverage, priority baggage handling, boarding, and check-in. However, the fare conditions of the original ticket (i.e., cancellation or refund rule) are not altered by upgrades.
Fiji Airways baggage regulations are exceptionally clearly defined for all their travelers for convenience and safety.
Economy Class: 1 cabin bag whose maximum weight is not more than 7 kg.
Business Class: 2 cabin bags in total not weighing more than 14 kg.
One small item like a handbag, laptop bag, or briefcase
Maximum Size: 55 x 40 x 23 cm
Economy Class: Typically 1 bag to 23 kg (depending on route)
Business Class: 2 bags, up to 32 kg
Excess Baggage: There is a charge if your bag is more than the weight or number limit. Additional baggage or weight can be paid for in advance at a lower rate
Special Items: Musical instruments and sports equipment are permitted but will incur an extra cost. Infant pushchairs and car seats can check-in free of charge. Weigh and measure your bags prior to flight to avoid airport delay or additional fees.
Fiji Airways does not carry pets in the cabin but can carry their carriage as cargo or checked baggage on agreed terms.
Cabin Restrictions: No pets may travel in the passenger cabin (except for service animals)
Checked Baggage/Cargo: Pets are to be carried in the aircraft hold. The compartment should also be temperature-controlled and ventilated to safeguard them
Approved Carrier: Should be IATA-approved, leak-proof, ventilated, and secure.
Documents Required: Up-to-date health certificates and vaccination records. Destination country import permits or veterinary certificate when required
Advance Notice: Give advance notice to the airline at least 72 hours prior to arrange accordingly.
Service Animals: Permitted in cabin with proper documents. Should be polite and stay at the passenger's feet during flight. Make carrier and documentation requirements all done well in advance to prevent travel disruption.
Fiji Airways operates strategically in hubs to link Fiji with the Pacific, Asia, North America, and the world.
Nadi International Airport (NAN): Main international arrival for Fiji Airways. World-class facilities and a Fiji Airways Premier Lounge for priority entry. Processes foreign flights to Australia, New Zealand, the US, and Asia.
Suva (Nausori) Airport (SUV): Focuses on domestic operations and regional South Pacific flights. Convenient for travelers heading to Fiji's capital and nearby islands.
Australia: Sydney (SYD), Brisbane (BNE), Melbourne (MEL)
New Zealand: Auckland (AKL), Wellington (WLG)
USA: Los Angeles (LAX), San Francisco (SFO)
Asia: Singapore (SIN), Hong Kong (HKG)
These gateways offer convenient transit between Fiji and major international markets.
For more accurate travel details, it is advisable to contact Fiji Airways directly or check their official website.
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