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Kenya Airways, the national airline and SkyTeam Alliance member, operates in more than 50 cities across the globe. The flagship carrier that connects Africa to the world from Nairobi, Kenya Airways offers comfort, service, and convenience. Learn everything there is to know about flying Kenya Airways straight from how to plan your travel to their pet policy.
Making a reservation for your ticket on Kenya Airways is an easy process for both internet and non-internet shoppers.
Website: Book online at kenya-airways.com.
Mobile App: Purchase and stay connected with the Kenya Airways mobile app.
Sales Offices: Purchase tickets at Kenya Airways city and airport offices.
Travel Agents: Book through approved travel agents for special services.
When you book on a website or mobile app, you simply enter your departure city, arrival city, travel date, and several travelers. You are shown a list of flights and routes offered and can view prices for classes to enable comparison. Such add-ons like seat choice, upgrade for baggage class, and food options are all added on while booking. Once paid for, your e-ticket and reference number are sent by e-mail to you, for future travel arrangements and check-in.
Kenya Airways offers the convenience of amendment and rescheduling at will, as long as your fare conditions allow flexibility.
1. Flight time and date
2. Destination (for certain fares)
3. Passenger details (such as change of passenger's name)
4. Seat preference or meal option
Use the "Manage Booking" from the top right-hand corner of the website or app.
You will be prompted to enter your booking reference and surname to view your booking.
Select your preferred changes and proceed.
Pay any change fee or fare change if required.
The majority of changes can be done within hours of departing, depending on your fare class. The more open fare classes (like Flex in Economy or Premier in Business) have zero or low fees to modify. Check out the new route and fares before booking.
In the event that your flight duration has been changed and you must cancel your reservation, Kenya Airways has a good cancellation option with refunding procedures.
Refundable tickets: Refunded part by part or fully.
Partially refundable tickets: Charges cancellation fee for it.
Non-refundable tickets: Refunded in travel credits or can be rebooked but not cashed.
1. Log in to the "Manage Booking" webpage.
2. Provide booking details to view your booking.
3. Click on "Cancel Booking" and complete the instructions.
4. Complete a refund request form if required.
5. Refunds are applied to the original payment card and can take up to several weeks to be active. Prepaid airport taxes and charges generally are refundable even on non-refundable tickets. Cancel the booking prior to the flight departure date in an attempt to preserve value.
Business Class Upgrade from Economy offers increased convenience, comfort, and special attention.
Email Offers: Kenya Airways may offer post-booking upgrades at a discounted rate.
Airport Check-in: Upgrade at the last minute when airport check-in facilities are available.
SkyTeam Loyalty Miles: Build Kenya Airways or SkyTeam member carrier miles and ask for an upgrade.
Priority boarding and check-in
Increased baggage allowance
Airport lounge facilities in certain airports
Plusher seats and gourmet meal service
The upgrades are seat and fare-based. Your ticket still has the same refund and change privileges as your Economy fare after you have been upgraded. Wait in your mailbox or advance-check if you prefer to pay for a reasonable upgrade.
Know what you can and cannot take to the airport to prevent airport shock. Kenya Airways is highly liberal with its baggage allowance and has excellent policies.
Economy Class: 1 handbag (12 kg) + 1 personal item.
Business Class: 2 handbags (18 kg) + 1 personal item.
Size Limit: 55 cm x 25 cm x 35 cm
Carry-on bags will be under the bin or in front of the seat. A briefcase, laptop case, or purse would be things that we would consider personal. Anything else you will have to send the item through the system for a fee.
Economy Class: Usually 1 or 2 (maximum 23 kg per item).
Business Class: 2 (maximum 32 kg per item).
Excess Baggage: Purchase online at a lower cost than at the airport.
Baggage allowance sector-wise. Compare ticket information to avoid excess baggage charges. Overweight or oversized baggage will attract extra charges and pre-clearing.
Kenya Airways pet policy is extremely strict and not in favor of giving special permissions for service animals.
No pets in the cabin or carry-on luggage on passenger flights. Service animals may be permitted on appeal. Must remain in harness and at your door. May not sit or take an aisle. Transcontinental flights may need documentation.
Unlike much of the remainder of the airlines, Kenya Airways does not carry pets like dogs or cats in cargo or in cabins for standard transportation. Service animals that are trained to accompany you, however, are on board with documentation. Additional requirements of luxuries of cargo could have to be brought along with pets. It is pleasant to travel with Kenya Airways if you already know the airline. It has large booking offices, a large upgrade room, and a large baggage allowance, and Kenya Airways is a straightforward airline.
1. Use website or app bookings and flight modification.
2. Buy flexible or refund tickets if travel plans will most likely be altered.
3. Upgrade space is miles or promotion offers.
4. Verify baggage limits so that you will not be charged airport fees.
5. Only trained working animals are permitted on the aircraft as pets.
6. Pre-booking arrangement allows you to indulge in the experience, whether in Africa or overseas.
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