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Traveling with El Al Israel Airlines? The following is what you need to know from ticket buying through to cancellation, upgrade, baggage and pet travel policy. The guide helps you prepare for your flight.
El Al offers different ways of booking a flight to make travel and flexibility convenient for travelers.
1. Official Website (elal.com): Enables you to search for flights, view fare classes (Lite, Classic, Flex, Business), choose seats, add bags, and pay securely.
2 . El Al Mobile App: Offers the same amenities as on the website, enabling you to manage your bookings on the go.
3. Call Center or Airport Offices: Ideal for passengers needing help with special requirements, such as medical requirements or group bookings.
4. Authorized Travel Agents: Best for constructing sophisticated itineraries or holiday packages.
Booking directly with El Al itself is convenient and has special offers.
El Al does modification of passengers' bookings, provided there is availability and subject to fare conditions.
1. Flight Dates and Times: You can modify the flight date and time if your timetable changes.
2. Seat Choice and Extra Services: Modify your seat selection or add services such as excess baggage or special meals.
3. Corrections to Passenger Information: Minor corrections like misspellings of names can be done.
Online: Visit El Al's website or mobile app with the "Manage Booking" link and your booking reference and surname.
Customer Service: Contact El Al's customer service center for assistance. Note that modifications made through the service center may incur additional charges.
The ability to change your booking and any associated fees depend on the fare type purchased. For instance, Lite fares may have more restrictions compared to Flex or Business fares.
El Al's cancellation policies vary based on the fare type and the time of cancellation.
24-hour Cancellation Policy: If your flight is cancelled within 24 hours after booking and you had booked at least 7 days in advance, you are entitled to a full refund.
EL AL Protect: An additional service where you can cancel your ticket for any reason and receive a credit voucher to travel again, free of charge for cancelling. This should be bought at the time of booking.
Cancellation Process: Your flight may be cancelled by completing El Al's website cancellation form with your booking information. Note that this is a service for bookings purchased directly from El Al and only for specific departure dates.
Refund eligibility and amount based on ticket fare conditions. Non-refundable fares may provide travel credits or tax refund only.
There are several options for upgrading with those looking for more comfort and luxury with El Al.
Upgrade Bid: Once your ticket has been bought, you can be asked to bid for an upgrade to Business Class or Premium Economy. Bidding can be requested 24 hours before flight time.
Matmid Frequent Flyer Points: Matmid frequent flyers can utilize points earned to ask for an upgrade.
Airport Refurbishments: Upgrade on the day of departure check-in if possible.
Upgrading your seats doesn't change the initial position of your ticket cost. For instance, if your initial ticket wasn't refundable, it still is not refundable even after upgrade.
El Al baggage policy is best to learn in order to avoid surprise charges and a smooth luggage experience.
El Al accepts pet travel through some conditions for the comfort and safety of everyone on board.
1. Qualifications: Small cats or dogs up to 8 kg (with carrying case) are allowed in the cabin.
2. Carrier Requirements: Pets should ride in a leak-proof, soft-sided carrier that will fit under your seat in front of you.
3. Restrictions: Pets cannot be reserved in emergency exit or bulkhead seats.
These regulations are meant to prevent pets from blocking safety devices and to protect pets while airborne.
1. Eligibility: Pets that exceed the weight limit for in-cabin flight must ride in the cargo area of the airplane.
2. Carrier Specifications: Ventilated, secure IATA-approved carrier is required.
3. Conditions: Temperature and pressure-controlled pet cargo space is offered for pet security.
Pet air transportation in the cargo area is offered to safeguard pets and passengers and give comfort and maximize cabin space.
Guide dogs and emotional support animals can travel in cabins with proper documentation in advance. This is done as a gesture towards special needs passengers.
1. Requirements: Provide vaccination records, health certificates, and documents needed for the destination country.
2. Advance Notice: El Al must be notified at least 48 hours prior to departure if you wish to take a pet.
Proper documentation provides hassle-free pet travel and international law compliance. Pet travel is dependent on aircraft type, route, and country of arrival regulations. Plan ahead for availability and requirements to ensure compliance.
1. Verify Fare Conditions: Verify the conditions of your ticket to ensure there are no surprises.
2. Book Online: Utilize El Al online services to alter, book services, or check-in, which are cost. and time-saving.
3. Join Matmid Program: Frequent passengers can make use of El Al's frequent flyer scheme, earning points for upgrades and privileges.
4. Plan Ahead for Pet Travel: Have all pet travel reservations and documents completed several weeks ahead of your travel date.
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