Drinking in the clouds with SWISS International Air Lines? Don\'t just dream, convert it into reality. Either it's your first adventure or some business trip; even if you are a world-traveler pro, air carrier policies can get complicated. Our one-stop FAQ guide distills all there is you want to know when buying, planning, and enjoying traveling with Swiss Air. From where you sit to bringing your furry companions along for the ride, we've done it with clear, easy-to-understand, and up-to-date information you can rely on.

SWISS is renowned for paired efficiency with style. As Switzerland's national carrier and proud member of the Star Alliance, the airline provides first-class service, reliability, and comfort with each and every flight, in both Economy and First Class. Let's go beneath the surface to learn the most frequent queries from travelers and much more.

1. How do I book a flight with Swiss Air?

Booking a flight with SWISS is simple and fast. All you have to do is visit the SWISS website or app. On the portal submit your travel information, choose the flight of your choice, choose your fare (e.g., Light, Classic, or Flex), and click on payment. After booking, you will have an email of your e-ticket and booking number.

Alternatively, you can also contact as or by contacting the SWISS Service Center if you require help or booking special services such as UMNR (Unaccompanied Minors).

2. Can I change or cancel my Swiss Air flight?

Yes, depending on your fare type-

Economy Light: Typically non-changeable and non-refundable.

Classic & Flex: These are flexible and Flex fares may or may not charge for the change.

Business & First Class: Typically offer easy rebooking at small or no fee.

As per your fare type, you can change or cancel by using the "Manage Booking" section online. Fare changes may be applicable. Refunds on qualifying fares typically take a few weeks.

3. How can I check my Swiss Air booking status?

To monitor your booking, access the "Manage Booking" on the SWISS website. You simply need to input your PNR and last name. You would be able to view your complete itinerary, the flight amendments, and the arrangements to check in or choose your seats.

4. Can I select my seat on Swiss Air flights?

Yes! Seat booking is available upon or after reservation-

Economy Light & Classic: Economy prices start at CHF 12. Preferred seating (front row or additional legroom) starts at CHF 25.

Flex, Business, and First Class: Free seat reservation.

Advance seat booking is definitely worth the money if you need to have family members seated together, there's additional legroom, or you simply wish to get away from middle seats.

5. How can I upgrade to Business Class on Swiss Air?

SWISS offers three upgrade options-

Bid Upgrade: You place a bid, and if your bid is successful, fly Business Class at less than the original price.

Fixed-Price Upgrade: Through email or at check-in (subject to availability).

Miles Upgrade: Upgrade to Business or First Class using your Miles & More points.

Upgrades offer lounge access, flat beds, gourmet meals, and extra baggage.

for Mor detail Read How To Choose Seats On Swiss Air Flights?

6. Is Swiss air a good airline?

Actually, Swiss Air is always among Europe's best airlines. It's renowned for being reliable, clean, having exceptional in-flight services, and a luxurious traveling experience. Short-haul flights around and within Europe or long-distance long-haul flights, be prepared for a seamless journey under Swiss perfection and elegance.

7. What should I do if my baggage is lost or delayed?

If your baggage doesn't arrive, head to the baggage service counter at the airport immediately and file a report. A PIR (Property Irregularity Report) number will be provided to track your bag online.

SWISS will normally deliver your bag to you at the destination when found. Lost baggage and you may be able to claim for essential items. Not found after 21 days, it is then treated as lost and compensation (under the Montreal Convention to a limit of about €1,600) may be made.

8. How do I check in online with Swiss Air?

Do web check-in 24 hours so that you can get the best. Before your flight departure, visit www.swiss.com or through the SWISS mobile app, do a web check in. Simply type in your name and booking number, choose your seat if you have not already done so, and store your mobile boarding pass. Web check-in is useful as it saves time and long queues at the airport.

9. How can I contact Swiss Air customer service?

You can reach SWISS through-

• Telephone service (available in several countries)
• Webmail/contact pages on their website
• Live chat (only available during working hours)

Customer service can assist with bookings, refunds, special needs, and flight cancellations.

10. Can I travel with my pet on Swiss Air?

Yes, SWISS caters pet travel facility-

In-Cabin

• Dogs and cats weighing up to 8 kg (carrier included)
• The Carrier dimensions approx: 55 x 40 x 23 cm
• For the entire flight, the pet will stay here.
• Only one pet per passenger
• Age eligibility: 12 weeks (but if you are traveling to Germany then 15 weeks)

In Cargo Hold

• Dogs, cats, rabbits, and hares
• Must be able to fit inside IATA-approved container
• If pet weigh more than 8 kg
• Snub-nosed dogs may have limitations

11. How can I cancel my flight with Swiss Air?

Log in to the "Manage Booking" section online. Select your trip, and choose the cancel option. Cancellation fees vary by fare type, and you'll be shown your refund eligibility before confirming. For multi-leg journeys or special bookings, contact customer service directly.

12. What is Swiss Air's UMNR policy?

Eligibility

• Under 5: Not permitted to travel unaccompanied
• 5--11 years: Must use UMNR service
• 12--17 years: May travel alone; UMNR service not obligatory

Services Covered

• Private escort from airport to destination
• Watching over on flight
• Priority boarding and processing of connections

Only offered by non-stop and special connecting flights

UMNRs are not allowed to travel with animals. Booking must be arranged by order of the SWISS Service Center or travel agency, not Internet.

13. How do I book a flight with the Swiss Air student discount?

SWISS student special fares for travelers 16+ in tertiary studies. Benefits are-

• Lower base fare
• One extra checked bag
• Book in the specialist Student Fares section and present a valid current university acceptance letter or student ID on check-in.

14. Can I change the name on my Swiss Air ticket?

SWISS will not allow a full name change. Small changes (e.g., typos or missing middle names) can be made by calling the customer service line. Identification may be asked for. There could be charges based on the fare and timing.

15. How do I rebook a flight with Swiss Air?

You can reschedule your flight on the SWISS website or customer service. Changing is dependent on fare conditions-

Flex fares: Typically free to change

Classic fares: Changes possible with a fee

Light fares: Typically non-changeable

Quick Tips for Travelers

• Check Flight Status: Use "Manage Booking" or the SWISS mobile app
• Cancel Flight: Log in online; review your fare's refund conditions
• Seat Upgrade: Bid, use miles, or accept fixed-price offers
• Seat Selection: Book early to choose your seat (extra charges may apply)
• UMNR Booking: Only through the Service Center; not available online
• Lost Baggage: Report at airport, track with PIR number, claim compensation if needed

Need Help? Contact SWISS Support

Still have questions about your flight, booking, or travel policies? Reach out to SWISS Customer Support through their official website, call center, or live chat or contact us. We're always ready to help you fly better. Bon voyage and safe travels with SWISS!